We want you to be satisfied with ProposalHammer. This policy explains when refunds are available and how to request one.
Free Trial
All new accounts begin with a free trial period. You will not be charged during your trial. We encourage you to fully explore the platform during this time to determine if it meets your needs before subscribing. No credit card is required to start your trial.
14-Day Money-Back Guarantee
If you are not satisfied after your first paid charge, contact us within 14 days and we will issue a full refund — no questions asked.
This applies to your first subscription payment only. To request a refund under this guarantee, email support@proposalhammer.com with the subject line “Refund Request” and your account email address. We will process your refund within 5–10 business days.
Standard Subscription Refunds
After the 14-day money-back period, subscription fees are non-refundable. Specifically:
- Monthly subscriptions are billed in advance and are not prorated upon cancellation
- If you cancel mid-cycle, your access continues until the end of the billing period you have already paid for
- We do not issue partial-month refunds for unused time
Exceptions
We will consider refunds outside of the above policy in the following circumstances:
- Service outage: If ProposalHammer experienced a verified, prolonged outage (more than 24 consecutive hours) during a billing period, you may request a prorated credit for that period.
- Duplicate charges: If you were charged more than once for the same billing period due to a billing error, we will refund the duplicate charge immediately.
- Unauthorized charges: If you believe your account was charged without your authorization, contact us immediately and we will investigate and refund as appropriate.
Exceptions are reviewed on a case-by-case basis and are at the sole discretion of ProposalHammer.
Canceled Accounts
Canceling your account stops future charges. It does not automatically trigger a refund for the current billing period. Your account remains active until the end of the period you have paid for, after which it will be deactivated. You may export your data at any time before deactivation.
Client Payments (Stripe)
Refunds for payments made by your clients (e.g., invoice payments processed via Stripe Connect) are between you and your client. ProposalHammer does not control or process refunds for client-to-contractor payments. If your client needs a refund on a payment they made to you, you must handle that directly through your Stripe dashboard. Stripe's standard fee is not returned on refunded transactions.
How to Request a Refund
- Email us at support@proposalhammer.com
- Use the subject line: Refund Request
- Include your account email address and the reason for your request
- We will respond within 2 business days
- Approved refunds are processed within 5–10 business days and appear on your original payment method
Questions
If you have any questions about this policy, contact us at support@proposalhammer.com.